BRAINSTORM MAGAZINE | THE COST OF CUSTOMER EXPERIENCE
Article first published on brainstormmag.co.za, written by Matthew Burbidge, 24 January 2019 | see article here Ask any company, and they’ll probably tell you that customer experience is one of their key focus areas. But ask them who’s in charge of the customer experience, and the responses will be mumbled. Driven by unparalleled insights, […]